| Why hire Infinity & Associates Property Management? |
| Our objective is immediate response and professional service. Property management is one of our principal activities.The Phoenix AreaProperty Management is brokered and managed by Infinity & Associates Real Estate, a name that has proven to live up to the Infinity & Associates Real Estate name. We are locally owned and managed. We manage all our properties as if they were our own and provided you with the "peace of mind" that everything we do, we do in your best interest. |
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| How much do you charge? |
One time setup fee $100.00
Monthly Management fee is 10% |
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| Is there a charge to find tenants for my rental? |
| A fee of up to 6% of the gross annual rent for each new tenant enables us to provide a full time Leasing Professional dedicated to finding the right tenant for your home. By providing specialists that focus in one area such as leasing, we are able to provide the best possible service available today. |
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| How do you determine fair market rental value? |
| We regularly conduct rental surveys as part of our inspections and reporting to owners. The results of the comparative market studies are shared and discussed among our property management staff and utilized in determining rental values for new and existing rental properties. This has resulted in minimal vacancies while obtaining the highest rents for our clientele. |
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| Will the property be in the same condition as we left it prior to renting it out? |
Realistically, your property will not be in the exact identical condition as when you left it. There will be a difference due to normal wear and tear. When we live in a home as owner-occupants, we all have a special attachment to the home and it definitely shows in the way we clean, take note of repair items, and maintain the house in general. Although tenants we select are screened very carefully, they may not view the house in the same way as you or I would as occupant-owners. They will clean and maintain the house as they are expected to, however it may not be to the same standards.
In our experience, if owners desire the yards to be in somewhat the same condition as when they lived there and maintained it, it would be best to hire a yard service to come in on a regular basis to maintain it. |
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| What kind of forms do you utilize when renting out my property? |
As a member of the Arizona Board of REALTORS, we utilize all the approved standard forms for leasing and sales of properties. All agreements are in writing. NO VERBAL AGREEMENTS. Standardized forms provide you, the tenant and our company with clear and concise understanding of what is expected.
In addition to the industry standard forms, we have also developed and utilize our own Addenda covering many areas that may be unique to your rental property and not addressed in the standard forms. |
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| How do you find the tenant for me? |
We utilize several means of exposing your property and gathering potential qualified tenants.
• Rental publications. Arizona-wide private publications specializing in rentals only with distribution to shopping centers, schools, office buildings, university campuses. These are usually free to prospective tenants. You benefit from our volume discounted rate schedule.
• Classified advertising. Local newspapers with the advantage of our volume discounted rate schedule.
• Internet Through our publication sources, each rental property advertised is also exposed through the Internet. Potential renters who are "searching the net" for rentals are able to contact us directly through the email link to our offices.
• Network of Property Managers and Salespeople. |
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| How do you screen and qualify the tenants? |
• Rental Applications. We utilize rental application forms that adhere to Fair Housing Laws and Landlord Tenant Codes.
• Credit Reports: Each applicant completes a credit application and they are submitted to our credit service for the applicant's credit history. The subsequent report is reviewed for financial ability, punctual rent and other debt history. Minimum income requirements are strictly enforced during the selection process.
• Past Rental History Personal telephone verifications are completed on all past rental references and landlords stated by the applicants.
• Criminal History Each applicant over the age of 18 is carefully screen to insure they have a felony free background. |
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| How to you interact with the tenants? |
| We believe that good tenant relations are critical to the smooth management of the property and collection of rent in a timely manner. Periodic surveys are distributed to tenants to insure that our quality of service is at a satisfactory level. However, the enforcement of rules and compliance with the terms of the Lease are also expectations of the tenant, which we handle in a professional and businesslike fashion. We believe that maintaining a good relationship on a "business" level and in a professional manner results in a much more effective atmosphere when dealing with problems or even raising rents rather than a "friendly or social" relationship which may often develop between other landlords and tenants. This leads to difficult and awkward feelings when dealing with rule enforcement or rent related matters. |
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| How often will you be inspecting my rental? |
While the house is vacant, we will check on it every week and/or as we show it to prospective tenants. Once it has been rented, we conduct two complete interior and exterior inspection a year, also once a month we drive by the home and take a photo of the front landscaping. This helps in keeping the yard up to HOA standards and gives you the owner a visual update on your home. After each full inspection a complete report is sent to you with any recommendations for repairs or improvements. We also include a Comparative Market Analysis of the rental market in the immediate area.
Onsite check in and checkout inspections. These inspections are conducted in the presence of the tenant (or owner) to confirm and document the current and existing condition of the property to minimize security deposit disputes and provide tenants with instructions on proper care. |
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| How do you handle repair and maintenance items for my rental? |
• Tenant maintenance guide Tenants are provided with guidelines on proper maintenance and care of the property and its contents.
• 24-hour emergency calls Tenants are provided with a 24-hour emergency page number in the event repairs or other emergencies are required after-hours. Our management staff has a ready list of repair personnel for immediate dispatching to handle these calls.
• Licensed and insured. All vendors are continually verified to be up to date on their licenses, workman's compensation insurance, liability insurance, and as necessary, bonding for larger cost related work.
• Cost savings: We pass on any savings to owners on bulk purchases of supplies and repair cost.
• Monitoring The Construction and Repair department monitors and ensures that repairs to the property are completed in the most cost efficient and quality manner. We also insure that inconvenience to the tenant is minimized through timely response and completion of the work. |
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| Do I need to maintain a reserve fund for emergency repairs? |
| We would recommend that owners maintain a $250 reserve fund for any emergency repairs and billings, which may occur between, rent collections. |
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| What happens when the tenant is late paying their rent? |
In the event the tenant does not make payment by the end of the "grace" period indicated on the rental agreement (our standard policy is 3 days from the due date, the 1st day of the month) the policy and procedures are as follows:
• Delinquent letter (Late notice) is sent out on the fourth day. Tenant has 5 business days (required by law) to come in and make payment.
• We will make the calls to the tenants regarding delinquent rent and arrange for immediate payment. As owners, you are notified if and when the 5-day deadline is not met following our notification. Letter will demand immediate payment or face termination. |
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| How often do evictions occur and what is involved? Is there a cost to me? |
| An eviction of a tenant is usually the last resort after all other attempts have been made to either collect rent or rectify an untenable situation. It is something we try to avoid at all cost. Evictions can be both lengthy and costly; however, it is an inherent risk of rental ownership and management. The eviction process to remove a tenant and regain possession of a rental property may involve time and money. Before any action is taken in this direction, you will be consulted and provided with all the details in order to make a sound decision. |
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| Do you pay my general tax? Mortgage? Maintenance Fee? |
| Normally, our services include the payment of all expenses related to the operation of the property. This would include such items as yard maintenance, utilities, repairs, and supplies as needed. Arrangements can be made for our accounting department to make payments toward your general excise tax and other recurring charges, provided adequate funds are available each month. |
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| When should I expect a statement and any net proceeds check? |
| Rent is normally received on or before the first of each month; it is forwarded to the accounting department and processed for deposit. Upon deposit, any expense invoices are paid and the net proceeds check is prepared along with the statement each month by the 15th. |
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| Will I have to provide moneys into my account? |
| Rents are normally received in a timely manner and expenses are nominal. There may be instances where large repairs may be required that exceed your normal rental collection, at which time we will be in contact with you in advance to plan out the project and also how you will be funding it. The other instance may be during evictions where utilities and other recurring expenses are required to be paid. |
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| Can I expect all records pertaining to my property to be maintained and made available for me? |
| The following records are retained and provided to you on monthly basis or as you require them for tax or other purposes: Rental agreements, tenant files, inspection reports, paid invoices, warranties, insurance certificates, cash flow and income/expense statements, and other documents as required for the operation of your rental property. |
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